Refund and Returns Policy for zbmitsolutions.com
This Refund and Returns Policy describes your options for returning or exchanging a product purchased from ZBM IT Solutions ("we," "us," or "our") on our website, zbmitsolutions.com (the "Website").
Return and Exchange Policy
- Products: You may return or exchange most new, unopened items sold on our Website within 30 days of delivery for a full refund.
- Services: Due to the nature of repair services, refunds will be handled on a case-by-case basis. If you are not satisfied with the repair service provided, please contact us to discuss a solution.
To Return or Exchange an Item
To return or exchange an item, please follow these steps:
- Contact us by email at [email protected] or by phone at 013-635 4746 within 7 days of delivery to request a return authorization (RA) number.
- Pack the item securely in its original packaging, if possible.
- Include a copy of your packing slip or receipt with the returned item.
- Ship the item to the following address:
ZBM IT Solutions Shop
Kulliyyah of Information and Communication Technology IIUM,
53100, Wilayah Persekutuan Kuala Lumpur
Return Shipping Costs
- You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., incorrect item shipped).
- We recommend using a trackable shipping service when returning an item.
Refunds
- Once we receive your returned item and verify its condition, we will issue a refund to your original payment method within 7 business days.
- We will deduct the original shipping cost from the refund amount if the return is not due to our error.
Exceptions
- Some items may be subject to a restocking fee, which will be clearly indicated on the product page.
- We cannot accept returns of used or opened items, except in cases where the item is defective.
- We cannot accept returns of items damaged due to misuse or neglect.
Questions
If you have any questions about our Refund and Returns Policy, please contact us by email at [email protected] .
